Privacy Policy
Last Updated: March 2025
syralionthex operates with a straightforward commitment—we look after the information you share with us. This isn't corporate talk. When you work with us on venture building and financing projects, we need certain details about you and your business. And we think you deserve to know exactly what happens with that information.
This policy applies to everyone who visits our website, fills out a contact form, or works directly with our team in Australia. We've written this in plain language because privacy policies shouldn't require a law degree to understand.
Information We Actually Collect
Look, we're not collecting data just for the sake of it. Everything we gather serves a purpose in helping us support your venture building needs. Here's what that includes:
- Contact details when you reach out—name, email, phone number, business address
- Business information you share during consultations or project discussions
- Financial data relevant to venture funding and investment structuring
- Technical information from your browser when you visit our site (IP address, device type, pages viewed)
- Communication records from emails, calls, and meetings we have together
- Documentation you provide for due diligence or project assessments
We don't collect information we don't need. Simple as that.
How We Use Your Information
There's no mystery here. We use what you share to do our job properly and keep our working relationship running smoothly.
Primary Uses
- Responding to your enquiries and setting up consultations
- Assessing venture opportunities and preparing funding strategies
- Managing ongoing projects and maintaining communication
- Processing agreements and handling administrative requirements
- Improving our services based on feedback and interaction patterns
- Meeting Australian legal and regulatory requirements
What We Don't Do
We don't sell your information to third parties. We don't use it for random marketing campaigns you never asked for. And we definitely don't share sensitive business details with anyone outside our direct team unless you've explicitly agreed to it or we're legally required to.
Legal Basis Under Australian Privacy Law
Australia's Privacy Act 1988 and the Australian Privacy Principles guide how we handle personal information. We process your data based on several legitimate grounds:
| Legal Basis | What This Means |
|---|---|
| Consent | You've given us clear permission to use your information for specific purposes |
| Contract Performance | We need your information to deliver the services you've engaged us for |
| Legal Obligation | Australian law requires us to collect and maintain certain records |
| Legitimate Interest | Processing is necessary for our business operations and doesn't override your rights |
Who Sees Your Information
Most of your data stays within our team. But there are times when we need to share information with specific third parties to get things done properly.
- Professional advisors: Lawyers, accountants, and consultants who help with specific aspects of your project
- Financial institutions: Banks and investment partners involved in funding arrangements
- Technology providers: Companies that host our systems or provide essential business tools
- Government authorities: Regulatory bodies when legally required
- Due diligence partners: Third-party assessors conducting background checks or evaluations
Everyone we work with is bound by confidentiality agreements and professional standards. We vet our partners carefully and only share what's necessary for the specific task at hand.
International Data Transfers
While syralionthex operates in Australia, some of our technology providers have servers in other countries. This means your data might occasionally be stored or processed overseas—typically in the United States or Europe.
When this happens, we make sure these providers meet Australian privacy standards through contractual arrangements and security measures. Your information doesn't just float around internationally without protection.
Important: If you're concerned about where your specific data is stored, just ask. We can provide details about particular systems and storage locations relevant to your project.
Your Rights and How to Exercise Them
Under Australian privacy law, you have several rights regarding your personal information. And we actually want you to use them when needed.
Access and Correction
You can request a copy of the personal information we hold about you. If something's incorrect or outdated, let us know and we'll fix it. This usually takes about 5 business days, though complex requests might need a bit longer.
Restriction and Deletion
You can ask us to delete your information or stop processing it in certain ways. But here's the thing—sometimes we're legally required to keep records for specific periods, particularly financial documentation. We'll always be upfront about what we can and can't delete.
Objection and Withdrawal
Changed your mind about how we use your information? You can object to certain types of processing or withdraw consent you previously gave. This won't affect any processing we did before you withdrew consent, but we'll stop going forward.
How to Make a Request
Send an email to help@syralionthex.com with "Privacy Request" in the subject line. Tell us what you need, and we'll respond within 30 days. No bureaucratic runaround.
Security Measures We Take
We protect your information through multiple layers of security. This isn't just about ticking compliance boxes—it's about actually keeping your data safe.
- Encryption: Data is encrypted both when stored and when transmitted between systems
- Access controls: Only team members who need specific information for their work can access it
- Regular audits: We review our security practices quarterly and update them as needed
- Secure facilities: Physical documents are stored in locked, access-controlled locations
- Staff training: Our team undergoes regular privacy and security training
- Incident response: We have clear procedures for handling any security concerns immediately
Despite our best efforts, no system is completely breach-proof. If something does happen, we'll notify affected individuals and relevant authorities according to Australian legal requirements—within 72 hours of becoming aware of any breach that poses a serious risk.
Data Retention Periods
We don't keep information forever just because we can. Different types of data have different retention requirements based on legal obligations and practical needs.
| Information Type | Retention Period |
|---|---|
| Basic enquiry details | 2 years from last contact |
| Active project documentation | Duration of project plus 7 years |
| Financial records | 7 years (Australian tax law requirement) |
| Legal agreements | Duration of agreement plus 7 years |
| Website analytics data | 26 months maximum |
| Marketing communications | Until you unsubscribe plus 30 days |
Once the retention period ends, we securely delete or anonymize the information. You can always request earlier deletion if you have specific concerns, subject to our legal obligations.
Cookies and Website Technologies
Our website uses cookies—small files stored on your device that help the site function properly and give us basic analytics about how people use it.
What We Track
- Pages you visit and how long you spend on them
- How you arrived at our site (search engine, direct link, referral)
- Your general location (city level, not your exact address)
- Device and browser type for compatibility purposes
You can disable cookies through your browser settings. This won't stop you from viewing our site, though some features might not work as smoothly.
We don't use tracking for targeted advertising. The analytics we collect help us understand what information visitors find useful so we can improve our content.
Third-Party Links
Our website occasionally links to external resources—industry publications, regulatory bodies, partner organizations. Once you click those links, you're on their site and subject to their privacy policies, not ours.
We try to link only to reputable sources, but we can't control or take responsibility for other organizations' data practices. Always check their privacy policies if you're sharing information with them.
Children's Privacy
Our services aren't directed at anyone under 18. We don't knowingly collect information from minors. If we discover we've accidentally collected data from someone under 18, we'll delete it promptly.
Venture building and financing are complex areas typically involving established businesses and experienced professionals. If you're under 18 and somehow ended up here, this probably isn't the right place for you yet.
Changes to This Policy
Privacy regulations change. Our business practices evolve. When we update this policy, we'll post the new version here with an updated "Last Updated" date at the top.
For significant changes that affect how we use your information, we'll notify active clients directly by email. If you just visit our website occasionally, checking this page periodically is a good idea.
We keep previous versions of this policy on file. If you want to see what changed between versions, just ask and we'll walk you through it.
Complaints and Disputes
If you're unhappy with how we've handled your information, we want to know. Start by contacting us directly—most concerns can be resolved through straightforward conversation.
Our Process
- You submit a complaint in writing to help@syralionthex.com
- We acknowledge receipt within 3 business days
- We investigate and provide a detailed response within 30 days
- If you're not satisfied, we'll work with you to find a resolution
External Review
If we can't resolve your concern, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Their contact details:
Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Website: www.oaic.gov.au
Questions About Privacy?
We're based in Australia and available to discuss any privacy concerns you have. Reach us at:
syralionthex
Shop MM5, Westfield Hurstville
Cross Street and Park Rd
Hurstville NSW 2200, Australia
Phone: +61 437 446 243
Email: help@syralionthex.com